Best Rates Guaranteed
We want all our website visitors to feel totally confident they are getting the best rates available anywhere online. Hence we promise to beat any cheaper price you find online by 10% if you have booked via our website.
To qualify for this guarantee, your claim must comply with the following terms and conditions:
- If you find and advise us on the day of making a reservation on our website of a lower, published, available online rate for the same number of people, room and bed type, we will beat that rate by 10%
- This guarantee applies to a lower rate with booking rules that are the same as our own booking rules
- In the event of a stay of several nights, the guarantee will compare the total room cost of the entire stay between the two sites as booked on the hotel’s branded website, compared to the total room cost of the entire stay found elsewhere with similar booking conditions
The guarantee does not apply to the following rate types:
- Rates that are not publicly available, such as negotiated corporate or group rates
- Discount rates offered only to members of groups or individuals who meet previously specified criteria
- Package rates that include the room and other components such as travel, car hire, entertainment, and/or non-breakfast meals
- Package or group add-on rates that extend the length of stay
- Rates negotiated for stays extending beyond 30 days
- Rates available on auction websites
- Rates available on websites that do not disclose the hotel brand until the reservation is complete
- Pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay
- We will compare the rates net of any taxes, gratuities or any other fees associated with the room rate.
- We will compare the rates in Great British Pounds as different websites may use slightly different conversion rates to other currencies.
We are continuously monitoring our rate to ensure that it offers our website visitors the best deal available on the web. In the unlikely event you need to claim against the above guarantee, please forward your booking confirmation email along with the booking reference and website address where you found the lower rate (including, if possible, a screen shot of the room and rate).
Claims should be made within 24 hours of your booking with us; we will then investigate it and reply within one working day. Should the claim be valid we will amend your room rate which you will pay on departure inclusive of the further 10% discount.
Please send any correspondence regarding the price guarantee by email to firstname.lastname@example.org